F&Q

Frequently Asked Questions

Transparent Details to Help You Cooperate with Us Smoothly

A product description, photo or rough idea is enough to start. If available, share your logo, target quantity and packaging references. DIR can then help define the design, labels, boxes, bags, materials and production details before preparing the final quotation.

Bulk orders usually take 7-15 days after payment is made and the artwork proof is approved.

No. If you already have artwork, AI, EPS, PDF, CDR or a high-resolution JPG is helpful. If you only have a logo, photo, old label or product idea, our paid design service can prepare print-ready artwork. The design fee is paid in advance and is non-refundable.

We offer sea freight, air freight and express delivery. It normally takes 3-5 working days.

Yes, digital samples and free existing stock samples are available.

We have no MOQ requirement and offer competitive pricing.

Yes. We can help with custom design. Design work begins after the design fee is paid in advance, and the design fee is non-refundable.

Yes. DIR can coordinate custom labels, folding boxes, bags or pouches, security stickers and other packaging items as one sourcing and production project.

Sure, we warmly welcome factory visits. Please inform us of your schedule in advance, and we will arrange pick-up service for you.

We accept T/T, PayPal, Credit Card, Alibaba Trade Assurance, etc. 50% deposit in advance, the remaining 50% balance to be paid before shipment.

How We Work

A product description, photo or rough idea is enough to start. A logo, old label or reference image is helpful when available, but it is not required for the first conversation.

DIR helps define the design direction and the packaging set you need, including labels, folding boxes, bags or pouches, security stickers and other sourced packaging items.

We confirm the design scope and packaging plan first. Design work is paid in advance with a non-refundable design fee; the final production quotation follows after the required specifications are confirmed.

After the design fee is paid, we prepare or improve the artwork. Digital proofs and physical samples are confirmed before formal production when required.

After approval and deposit, DIR coordinates the confirmed labels, boxes, bags and other packaging items through the agreed production and sourcing plan.

Arrange delivery once the full payment is settled. We support sea, air and express shipping worldwide.